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Navy Mutual

How to Register for a Customer Portal Account

October 8, 2024

We’re thrilled to announce the launch of our new Customer Portal. If this is your first time logging in to the new Portal, you can register for an account by following the steps below. If you previously used Navy Mutual’s Customer Portal, you will be required to re-register for an account.

If you have any questions during the registration process, you can reach a Customer Service representative at 888-339-0022.

Register for a Customer Portal Account

  1. Launch the Customer Portal website and click “Sign up now” below the login button.A screenshot of the new Navy Mutual Customer Portal log in page. It says to sign in with your username and password, provides inputs for those fields, and offers a login button. Below the button there is a link to "Sign up now."
  2. Enter the email address you would like to be associated with your Navy Mutual account. If you previously had a Navy Mutual Customer Portal account, please use the same email address associated with your old account when re-registering. You must verify this address by receiving and verifying a verification code. Click “Send verification code.”A screenshot of the new Navy Mutual Customer Portal email verification page. It says "Please provide the following details. Verification is necessary. Please click 'Send' button. It allows for the input of an email address and has a button that says "Send verification code."
  3. You will receive an email providing you with a verification code at the address you provided.A screenshot of an email that says "Verify your email address. Thanks for verifying you johndoe@navymutual.org account! Your code is: 012345. Sincerely, Navy Mutual Customer Portal.
  4. Input this six-digit code onto the registration page and click “Verify Code.”A screenshot of the registration process that says "Please provide the following details. Verification code has been sent to your inbox. Please copy it to the input box below." There are two input boxes, one for email address that reads johndoe@navymutual.org and one for verification code that reads 012345. At the bottom is a button that says "Verify code" and a link that says "Click here to send new code."
  5. Once you have verified your email address, the sign-in screen will become available. You will be able to perform the following actions before proceeding:
    • Create a sign-in name. Note that this is separate from your email address and cannot contain an @ symbol.
    • Set your password. Passwords must be between 8 and 16 characters and contain three of the following: an uppercase letter, a lowercase letter, a number, a special character.
    • Set your first and last name.

    All fields are required. Should you choose to change the email address associated with your account, you will have to repeat steps 2 through 4 above. Once you have completed all the fields, click “Create.”A screenshot of the Customer Portal registration page that says "Please provide the following details. Email address verified. You can now continue" with an input box for email address that says johndoe@navymutual.org. Below the email input box is a button that says "Change email." Below that button are five input boxes for sign-in name, password, confirm password, given name, and surname. At the bottom is a button that says "Create."

  6. Once your account has been created, you must verify your phone number. This step is required. You may enter either a cell phone or a landline phone number. You may choose whether you would like to verify this number via text or phone call by selecting either “Send Code” or “Call Me.” Note that if you input a landline phone number, you must select “Call Me” to receive a code.A screenshot of the phone verification screen within the registration process. It says "Enter a number below that we can send a code via SMS or a phone to authenticate you." There are two input boxes, one for Country Code and one for Phone Number. There are two buttons at the bottom of the page that say "Send Code" and "Call Me."
  7. You will either receive a text message or phone call that provides a six-digit verification code. Input this code onto the registration page.A screenshot of the phone verification screen within the registration process. It says "Enter a number below that we can send a code via SMS or a phone to authenticate you." A phone number is listed: +15559871234. Below that is the instruction "Enter your verification code below or send a new code" and an input box. At the bottom is a button that says "Verify Code."
  8. Once you have verified your phone number, you will be brought to the “User Registration” page within the Customer Portal, where you will see your first and last names and your email address listed. To complete your registration, you are required to enter your Social Security number and your date of birth. Once complete, click “Register.”The User Registration screen within the Customer Portal. It shows User Information, with first name, last name, and email listed below. Below those fields, there are two input boxes, one for Social Security Number, and one for Date of Birth.
  9. You will receive a notification that registration is complete and that you will need to log back in to visit your account page. Click “OK.”A pop up showing the text "Self-registration process was successful; you will now be logged out and asked to log back in.
  10. You will be returned to the main login page for the Navy Mutual Customer Portal: https://members.navymutual.org/. Enter the username (sign-in name) and password now associated with your account and click “Login.”A screenshot of the original login screen for the Customer Portal that says "Sign in with your username and password." The input box for username is filled out with JohnDoeNavyMutual and the password box is filled with asterisks. Below the inputs is a button that says "Login" and text that says "Don't have an account? Sign up now."
  11. You will be asked to verify your identity via telephone as in steps 6 and 7 above.A screenshot of the phone verification screen that says "We have the following number on record for you. We can send a code via SMS or phone to authenticate you. Phone Number: xxx-xxx-4321. Below the number are two buttons that read Send Code and Call Me.
  12. Once you have verified your identity, you will be directed to your Customer Portal account’s home page. From there, you can view a summary of your policies, verify your personal information, update your address, and process simple transactions. If you have any trouble during the registration process or need additional assistance, you can reach a Customer Service representative by calling 888-339-0022 or emailing portalsupport@navymutual.org.

Frequently Asked Questions

How do I reset my Customer Portal username and/or password?

You can reset your Customer Portal username and/or password by visiting https://members.navymutual.org/ and selecting either the “Forgot your username?” or “Forgot your password?” link.

Will I be required to verify my identity each time I log in to the Customer Portal?

Yes, for security purposes you will be required to verify your identity by inputting a code received by phone call or text message each time you log in to your Portal account.

What if the self-registration process does not work for me?

If, at any point, you receive an error and cannot move forward with registration on your own, our Customer Service representatives are available to take calls and help you will this process. They are available by phone (888-339-0022) Monday through Friday, 8:30 a.m. to 6:00 p.m. ET.