In October 2024, we launched our new Customer Portal. If this is your first time logging in to the new Portal, you can register for an account by following the steps below. If you used Navy Mutual’s Customer Portal prior to October 2024 and have not logged in since that time, you will be required to re-register for an account.
If you have any questions during the registration process, you can reach a Customer Service representative at 888-339-0022.
Register for a Customer Portal Account
- Launch the Customer Portal website and click “Sign up now” below the login button.
- Enter the email address you would like to be associated with your Navy Mutual account. If you had a Navy Mutual Customer Portal account prior to October 2024, please use the same email address associated with your old account when re-registering. You must verify this address by receiving and verifying a verification code. Click “Send verification code.”
- You will receive an email providing you with a verification code at the address you provided.
- Input this six-digit code onto the registration page and click “Verify Code.” If you do not receive your code or your code has expired, you can click “Click here to send new code” to receive a new verification code to your email address.
- Once you have verified your email address, the sign-in screen will become available. You will be able to perform the following actions before proceeding:
- Create a sign-in name. Note that this is separate from your email address and cannot contain an @ symbol.
- Set your password. Passwords must be between 8 and 16 characters and contain three of the following: an uppercase letter, a lowercase letter, a number, a special character.
- Set your first and last name.
All fields are required. Should you choose to change the email address associated with your account, you will have to repeat steps 2 through 4 above. Once you have completed all the fields, click “Create.”
- Once your account has been created, you must verify your phone number. This step is required. You may enter either a cell phone or a landline phone number. You may choose whether you would like to verify this number via text or phone call by selecting either “Text message (SMS)” or “Phone call.” Note that if you input a landline phone number, you must select “Phone call” to receive a code. Click “Continue” after electing the method in which you would like to receive your code.
- You will be taken to a screen that requires you to input your phone number. Please note that we are only able to accept +1 country codes. (If you do not have a phone number with a +1 country code, we request that you contact Customer Service at portalsupport@navymutual.org for more information.)
- You will either receive a text message or phone call that provides a six-digit verification code.
- Input this code onto the registration page and select “Verify code.” If you did not receive a code, you can click “Send new code” to request that the code be resent via text message or phone call.
- Once you have verified your phone number, you will see a confirmation that the code has been verified and that you are able to continue. Clicking “Continue” will bring you to the “User Registration” page within the Customer Portal, where you will see your first and last names and your email address listed. To complete your registration, you are required to enter your Social Security number and your date of birth. Once complete, click “Register.”
- You will receive a notification that registration is complete and that you will need to log back in to visit your account page. Click “OK.”
- You will be returned to the main login page for the Navy Mutual Customer Portal: https://members.navymutual.org/. Enter the username (sign-in name) and password now associated with your account and click “Login.”
- You will be asked to verify your identity via telephone as in steps 6 through 9 above. Your phone number will be automatically filled and you need only to request and input a code received via either text message or phone call.
- Once you have verified your identity, you will be directed to your Customer Portal account’s home page. From there, you can view a summary of your policies, verify your personal information, update your address, and process simple transactions. If you have any trouble during the registration process or need additional assistance, you can reach a Customer Service representative by calling 888-339-0022 or emailing portalsupport@navymutual.org.
Frequently Asked Questions
How do I reset my Customer Portal username and/or password?
You can reset your Customer Portal username and/or password by visiting https://members.navymutual.org/ and selecting either the “Forgot your username?” or “Forgot your password?” link.
Will I be required to verify my identity each time I log in to the Customer Portal?
Yes, for security purposes you will be required to verify your identity by inputting a code received by phone call or text message each time you log in to your Portal account.
What if the self-registration process does not work for me?
If, at any point, you receive an error and cannot move forward with registration on your own, our Customer Service representatives are available to take calls and help you will this process. They are available by phone (888-339-0022) Monday through Friday, 8:30 a.m. to 6:00 p.m. ET.