You have only one call to make
Beneficiary Services

Navy Mutual representatives can be reached by calling 800-628-6011 Monday through Friday between 8:30 a.m. and 6:00 p.m. EST.

If you are a policy owner, we encourage you to talk to your beneficiaries and make them aware of their beneficiary status. Providing them with information about the policy (including the policy number) will help make it easier for them to initiate a claim when the time comes.

If you know that you are a beneficiary of a loved one’s insurance policy, ask them for relevant information while they are still alive. It will be useful for you to know the policy number when the time comes to file a claim. Having a conversation with the policy owner while they are still alive can also give you insight into what they wish to happen with the death benefit.

Filing a Claim

If the time has come for you to report a death, we are very sorry for your loss. Learn more about what to expect when filing a claim, the required documents, and the timeline.

Documents and Considerations

When you file a claim, you will be required to submit relevant documents (such as a death certificate or letters of administration for an estate). Learn more about what documents may be required and where to find them.

Settlement Options

As the beneficiary of a life insurance policy or an annuity, you have options for receiving the funds allocated to you. Learn about these settlement options and find resources for how to utilize them.

DoD and VA Benefits

If the insured was a servicemember or veteran, the Department of Defense and the Department of Veterans Affairs may provide benefits related to their death. As their loved one, there are resources to help you through the grieving process.

Casualty Assistance

There are a host of federal programs for the survivors of servicemembers who die during active duty, as well as for veterans who die from service-connected injuries or illnesses. Navy Mutual is here to help.

Survivor Benefits

Navy Mutual’s representatives are equipped to guide current and former military families, regardless of membership status, through the programs and services earned through military service.