Career assignment: Sangeeta Jacob became the Chief Operating Officer on March 1, 2019 after having served in multiple leadership positions at Navy Mutual for more than two decades. She is responsible for designing, implementing, and overseeing business operations for Military Affairs, Underwriting, Beneficiary and Policyholder Services, and Solutions and Technology for Navy Mutual. Ms. Jacob works closely with the leaders of the Association to promote culture, vision, and innovation and to provide superior services to Association Members and their families.
Prior to assuming the Chief Operating Officer role, Ms. Jacob served as Senior Vice President of Operations, Solutions & Technology. She was responsible for managing and overseeing the Association’s operations, procedures, and a wide range of technology systems and solutions. Her years of experience and enterprise perspective ensured Navy Mutual kept pace with best practices in the life insurance industry while passionately serving the membership.
Education: Ms. Jacob holds a Bachelor of Commerce degree in Finance and Accounting from the University of Delhi and a degree in IT Systems Analysis from Northern Virginia Community College. She has earned certifications in LOMA Annuity Administration and Business Process Analysis and Re-Engineering. In addition, Ms. Jacob is a lean six sigma black belt and a member of both the International Institute of Business Analysis and the National Association for Professional Women.