The events of this year have been unpredictable and challenging, but with the holidays around the corner, we want to take the time to share our thanks for you – our Members – and our hopes that next year will greet us with the continued health and safety of our staff, our Members, and their respective families.
At Navy Mutual, we pride ourselves on our commitment to service, no matter the circumstances, and this year has been no different in that respect. While the COVID-19 pandemic created a 2020 that none of us could have anticipated, we remain ready to serve. In response to stay-at-home orders and with the safety of our employees in mind, we introduced full-time teleworking and ensured that staff were able to provide the same excellent service from home that they did from our Arlington, Virginia headquarters.
While 2020 has been uncertain for many, Navy Mutual has continued to grow and develop. We have been fortunate enough to continue building our team throughout the year, hiring over a dozen new staff members across departments to help Members and potential Members receive the best care possible. We rolled out a Multi-Factor Authentication feature to provide an additional layer of security to your Member account. We developed a Guaranteed Issue life insurance product to better serve recently separated service members. We extended an additional opportunity for Members with Level II Plus term insurance policies to convert their current coverage to our Flagship Whole Life product and are notifying eligible Members through email and mailed notices. We are answering the bell and will continue to do so throughout 2021.
Together, we wish you and your loved ones a Merry Christmas and Happy Holidays. We look forward to serving you with honor and integrity for many more years to come.