Casualty Assistance

Survivors of a military member who dies on active duty will be assigned a Casualty Assistance Calls Officer (CACO) to be their liaison with the service.  The CACO is there to help survivors coordinate funeral arrangements and apply for benefits and entitlements.  The CACO is not a subject matter expert, but is trained to answer general questions and to refer survivors to the appropriate expert or agency to assist them. In the event of a casualty, the following printable checklist might be helpful: Survivor Checklist

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For any questions, or to learn more about Navy Mutual, the education mission, or veteran services, please call us at 800-628-6011.