Sangeeta Jacob became the Vice President of Operations in July of 2013 after having served in multiple leadership positions at Navy Mutual for more than a decade. Responsible for the daily operations of New Business, Underwriting, Beneficiary and Policyholder Services for Navy Mutual, Ms. Jacob works closely with the leaders of the Association to promote innovation and streamline business processes to provide superior services to Association members and their families.
Prior to assuming the VP for Operations position, Ms. Jacob served as Vice President for Business Process Re-engineering and Director of IT. She was responsible for assessing, improving and transforming the Association’s business process workflow and a wide range of supporting systems by building on her years of experience and enterprise perspective to ensure Navy Mutual kept pace with innovations and best practices in the life insurance industry.
Ms. Jacob holds a Bachelor of Commerce Degree in Finance and Accounting from the University of Delhi and a degree in IT Systems Analysis from Northern Virginia Community College. She has earned certifications in LOMA Annuity Administration, Business Process Analysis and Re-engineering, Lean Six Sigma Black Belt, and is a member of the International Institute of Business Analysis and the National Association for Professional Women.