Sangeeta Jacob became the Chief Operating Officer on March 1st, 2019 after having served in multiple leadership positions at Navy Mutual for more than two decades. She is responsible for designing, implementing, and overseeing the business operations for Marketing, Military Affairs, Underwriting, Member and Beneficiary Services, and Solutions & Technology for Navy Mutual. Ms. Jacob works closely with the leaders of the Association to establish policies that promote culture, vision, and innovation to provide superior services to Association members and their families.
Prior to assuming the Chief Operating Officer position, Ms. Jacob served as the Senior Vice President of Operations, Solutions & Technology. She was responsible for managing and overseeing the Association’s operations, procedures, and a wide range of technology systems and solutions. Her years of experience and enterprise perspective has ensured Navy Mutual kept pace with best practices in the life insurance industry while passionately serving the membership.
Ms. Jacob holds a Bachelor of Commerce Degree in Finance and Accounting from the University of Delhi and a degree in IT Systems Analysis from Northern Virginia Community College. She has earned certifications in LOMA Annuity Administration, Fellow Life Insurance Institute (FLMI), Project Management, Business Analysis and Re-engineering, Lean Six Sigma Black Belt, and is a member of the International Institute of Business Analysis and the National Association for Professional Women.